Return and exchange policy

With the aim of enhancing our customers' shopping experience and service usage, SOMEKO MEDICAL IMAGING AND INFORMATION TECHNOLOGY CO., LTD. always strives to provide the best products and services along with the most flexible and convenient return policy, specifically as follows:

NEW PRODUCT RETURN POLICY

+ The product has a hardware defect confirmed by the technical department as a manufacturing error.
+ The exchange period is no more than 1 day from the date the customer receives the goods.
+ No cosmetic defects (scratches, dents, discoloration, breakage, etc.)
Complete with packaging, box, and all accompanying accessories.
+ All necessary documents are included, such as: Receipts, Purchase invoices, Warranty cards, etc.
+If a product of the same model is out of stock, the company will advise the customer on another model with similar features and price.

CASES WHERE PRODUCTS CANNOT BE RETURNED OR EXCHANGED

All products that do not meet the above conditions are excluded.
+ The customer wants to change the type or model but did not notify us in advance.
+ Product malfunctions caused by customers operating the product incorrectly or not following the instructions.
Please carefully check the goods and product condition and inform our staff accordingly.

FOR ANY FEEDBACK, PLEASE CONTACT US IMMEDIATELY AT 0919 113 540 | 0919 106 504 FOR THE QUICKEST PROCESSING.